Frequently Asked Questions

Does your Company have Insurance?
Yes! Our company is fully insured.

How Many People Will The Inflatables Hold?
Each piece is different. In general terms each or our standard size bouncers are designed to safely accommodate up to 10 young children at one time. Older kids may use our bouncer as well; however, the limit goes down as the age and size go up. Our inflatables are great for large parties, school or church functions. It is always recommended that you group the participants by age and size.

What if the Inflatable gets damaged?
Our inflatable are very durable and will hold up well under normal use. The customer however, is responsible for any damage to the inflatable caused by but not limited to; overloading or allowing individuals in excess of weight limits on or in the inflatable, silly string , face paint, gum, food or drink, dirt, shoes, or punctures caused by sharp objects such as jewelry, buttons with pins, etc... Damage charges will be based upon the cost to repair plus any lost business.

What is your rain / Bad Weather Policy?
During periods of weather conditions (i.e. rain, high winds, etc.), for safety reason we reserve the right to cancel your reservation. Cancellations less than 14 days prior to your rental date resulting in a forfeiture of all deposits paid. There are no refunds on deposits made. However, if its 100% chance of rain on day of event ( TO BE DETERMINED THE DAY BEFORE EVENT). We offer a Rain Check CREDIT for (INFLATABLES ONLY) FOR 2 MONTHS. This does not include ANY TENT ORDERS! NOTE: If the inflatable gets wet everyone must exit until the rain stops and the unit is dried. Inflatables become very slippery and dangerous. Once the rain stops you can dry the unit with towels. Once dry the inflatable should be again safe to use.

Is Delivery And Set Up Included In The Price?
Delivery, setup/pickup is FREE to many towns that are in a close proximity to our location. Those towns that require additional travel time to get there do have a delivery fee in addition to the rental fee. If a delivery fee is charged for your area, it is only one flat fee regardless of the number of items that you are having delivered that day.

Do You Require A Deposit And What Is Your Payment Policy?
Yes, a 50% deposit is required in order to secure a rental date.

How Do I Make A Reservation and How Far In Advanced Do I Need To Make One?
Reservation are currently accepted by online orders. At the time that your reservation is placed, you will need to place a 50% deposit. If you wish to cancel your reservation (up to 14 days prior to your rental date) you must notify us and you will be removed from schedule and your full deposit refunded. Cancellations less than 14 days prior to your rental date resulting in a forfeiture of all deposits paid. Please call early for best availability. We can't stress this enough. Many times before! During the spring, summer and fall months items book quickly. The best thing to do is figure out your date, and call us to see what's available.

What Is Your Cancellation Policy?
If it becomes necessary to cancel your rental you may do so without penalty provided you provide us with a minimum of 14 days in advance notice. If you cancel with less than 14 days advance notice your rental deposit will be forfeited. 

What Is Your Safety Policy?
Each inflatable that you rent from Meriden Party Rentals comes with a set of printed operational guidelines and safety rules. Please read all these guidelines and safety rules to familiarize yourself with them. Our delivery crew will review these guidelines and safety rules with you again at the time of set up. Ultimately You are responsible for the safety of all those using our equipment while it is in your possession.
If you have any other questions, please feel free to call us any time at: 203-907-9846

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